I was really enthusiastic to do this for my rescue having spoken to Alex thoroughly beforehand ensuring she understood my concerns answered all questions and knew my dog was timid and a rescue who had been previously abused. The first 3 classes out of 12 went great alex worked wi…Read full reviewClose full review
I was really enthusiastic to do this for my rescue having spoken to Alex thoroughly beforehand ensuring she understood my concerns answered all questions and knew my dog was timid and a rescue who had been previously abused. The first 3 classes out of 12 went great alex worked with our dog 1 on 1 every time, even ensuring she didnt get to close to give a treat as our dog was very anxious. The fourth visit the coowner genny was there and the way she spoke to me was very out of line, my dog was showing clear signs of distress when she touched and handled her even yanked her neck up to try to get her to sit, and was hesitant to give my dog back when i politely asked for her and so i asked alex the next day if moving forward genny just didnt work with us or our dog, understanding that she would still be there which we were okay with, we just didnt want her handling our dog.There was only one other dog in our class, and we asked if alex wasnt going to be there if she would let us know and we would just skip that lesson. Alex then proceeded to call and berate me for 30 mins, telling me that i was wrong, that they know whats best for my dog and that i was the reason she was acting like she had, that i was singling genny out( because she was the only one acting that way) and even after forcing me to tears made a comment about “see look how you're reacting now”, that i wasnt handling the situation maturely. They werent thrilled about even entertaining the idea of giving me at least half my money back, so i informed them my fiance would be back with our dog and i would learn at home from him. Well the next class before even teaching him how to walk our dog on a leash they had other clients take our dog even after we expressed concern that we would like to learn with her first, the other clients took our dog and my fiance took their dog and walked it while trying to learn. Then they both started to talk negatively about me and our situation to my fiance in front of the class and trying to belittle me further. Then had the audacity to tell my fiance if i didnt come to the classes our dog wouldnt learn. Ive spoken to several dog trainers since who have well over 10 years of experience all who said i did the right thing by advocating for my animal, and that she shouldnt have been forced to try to socialize when we didnt even know the commands yet, and it was never expressed or from what i was given material on, apart of the 6 week program. In my opinion these two are extremely unprofessional business owners, and lack the knowledge on how to interact with people that may disagree with their practices. Ive washed my hands and have written it off as a life lesson, just wanted to let others know what I experienced.
