Zoom Room Dog Training

A great sales pitch with a ton of upsells. An expensive package offered as the “right one” for our dog turned out to be the minimum package available for any dog. A package sold on convenience and flexibility turned out to be the complete opposite. Shame on us for not doing our homework and reading the fine lines of the agreement. Although classes are held various times throughout the week if you schedule to attend and have to cancel within 24 hours you will still be charged for that class. Even though there are other classes throughout the week you could attend. Life happens and changes need to be made on occasion but with this company, there is “nothing we can do”. I could understand if this were a private lesson and someone had scheduled their time specifically for us but when multiple classes are already scheduled why the hassle? Once you commit to the minimum package of 24 sessions, you will own it whether or not you choose to move forward, so be sure this is the right program for you and your pet. There is no flexibility. We asked to cut our commitment in half and were flat-out denied and then subjected to a condescending speech about how dogs need training and how owners need to commit to the training. We were willing to work with him since we committed, but he was not. It was all or nothing. All of this was from the owner who stated there was “nothing he could do”. You're the owner, there is everything you can do. In the end a refund of less than half our original output was given which made the cost of two private lessons ( our puppy had not completed all vaccinations so we couldn’t do a group session), one group session, and two canceled sessions of around $400. Shame on us for not doing a better job of vetting this company. If you are a first time puppy owner then perhaps this place will be helpful. There are many positive reviews but the program was not for us. Our private lessons were basically one-on-one with the trainer getting questions answered. The group lesson was loud, chaotic, and disjointed. We felt it would be better to have sessions where we could address the specific needs related to our pet. The bottom line is I blame myself for being too hasty and assuming this company had our best interests in mind. We should have known better and not allowed the sales pitch to draw us in. We bought a service, I get it. However, services were not rendered. They had already made money from us and spent no money or man hours that could not be recouped. The condescending speech and unwillingness to work with us was a true surprise. Will the training itself do any good for you and your pet? Who knows, I choose to cut my losses and move on. The cost of doing business with this caliber of customer care is not worth it. UPDATE RE REPLY You are incorrect. We canceled once not three times, the second was the final stop we made at your facility after you gave us a lecture on the important of training. It was also not 3 months. We had to do private lessons due to vaccination policies and did so immediatly. Had to pay more for these in fact. Am I missing the flexibility you claim? We understand the importance of traing but somehow you keep insinuating that we don't? Do you think Zoom room is the only option for training? Why do you insist on judging our commitment from the moment we spoke to you. You have no idea what we do or have done and continue to do. Your arrogance, insinuation and tone are appaling.Get your facts straight brother. Your cover up rebuttal here helps me believe I made the right decision to leave. This is the last I will say about this as I have already wasted enough time with it. If it helps you justify your behavior and policies then believe what you want but don't bend the truth to try and make it look as if we have no idea what it means to have and raise a puppy.

Absolutely fantastic dog agility training! From the moment we walked in, the staff made both me and my dog feel completely welcomed and supported. The trainers are incredibly knowledgeable and passionate about what they do. The facility is clean and safe. My dog, Cookie, absolutely loves coming here and gets excited every time we pull into the parking lot. It has been a joy watching Cookie grow, learn, and have fun in such a positive environment. I can’t recommend this place enough for anyone looking to bond with their dog and build skills together!